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  • No : 30826
  • Open Date : 2019/09/05 17:11
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[DataSpider Servista] Please tell me the points to check when projects, global resources, and triggers cannot be viewed by a client

I would like to know the points to check when projects, global resources, and triggers cannot be viewed by a client.
 
Category : 

Answer

In DataSpider Servista, all settings information such as projects, global resources, and triggers are stored in the repository DB if you are using it. If the repository DB is not used, the DataSpider Servista stores the information in the local directory.
 
For this reason, the error occurs when the above information cannot be browsed for some reason.
 
Table of Contents
 
 
Also, if you would like to see related information to this inquiry, please refer to "Reference Information".
 
 
  1.  Checking the use of repository DB
 
Please make sure you are using a repository DB. You can check from DataSpider Studio, WebConsole, and CLI Console.
 
Please refer to the product help for details.
 
The "Reference Information" section also provides links to help.
 
        2-1. If you are using the repository DB
 
Please make sure that the DataSpiderServer can access the repository DB properly.
 
Please refer to the following FAQ for how to check.
 
 
[DataSpider Servista] I want to confirm whether DataSpiderServer can be connected with Repository DB
 
If you cannot connect, please execute the following workaround:
 
Workaround:
 
After you confirm that the repository DB is operating properly, please restart the DataSpiderServer.
 
         2-2. If you are not using the repository DB
 
Please confirm that directories and files exist in the following directories.
 
$ DATASPIDER_HOME / server / home / <user name>
 
$ DATASPIDER_HOME / server / etc
 
If the directory or file does not exist, please try the following workaround:
 
Workaround:
 
Please restore the status of the installation directory of DataSpider Servista from the backup.
 
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  1.  Checking if you are using the repository DB
 
Depending on the existence of the repository DB, a place to save the setting information differs. For this reason, you need to confirm the existence of the repository DB in the beginning.
 
        2-1. If you are using the repository DB
 
If you activated it without accessing repository DB, DataSpiderServer will start without the repository DB and will run without it even if it can be accessed later on.
 
In this case, settings information that is saved in the repository DB is not browsed so projects, global resources, triggers cannot be browsed.
 
In order to confirm the above, the connection status to the repository DB is required.
 
Also, to resolve the above situation, you need to reboot the DataSpiderServer while able to connect to the repository DB.
 
        2-2. If you are not using the repository DB
 
If you are not using the repository DB, the DataSpider Servista saves the settings in a local directory.
 
In particular, information such as projects, global resources, and triggers are stored in the directory described in "Checkpoints".
For this reason, it is necessary that you need to check the directory status.
 
 Top 
 
If you cannot browse the settings information despite the fact that it is saving, it is possible that a problem is occurring upon the DataSpiderServer startup.
 
Please check the status and environment information at the time of the startup and inquire to our support center.
 
  1. Settings that were changed just before the error
Since the information you were able to check is unable to check now, the settings change may possibly the cause.
 
Please check if any setting was changed right before the error.
  1. Repository DB information
Are you using the repository DB? If so, please tell us the product name of a connecting database and its version.
  1. Detailed log upon the DataSpiderServer startup
Change the setting of log output by the following procedure to get the log:
 
■Procedure
  1. Stop the DataSpiderServer
Please stop the DataSpiderServer before changing the settings.
  1. Change the log output settings
In order to obtain detailed logs, please specify the value ($ {DEBUG}) to output the most detailed log with the following settings file and key:
  • Settings file
$ DATASPIDER_HOME / server / conf / dslog.properties
  • Settings key and value
dslog = $ {DEBUG}
  1. Start the DataSpiderServer
Please activate DataSpiderServer to reflect the changed settings.
  1. Acquire the log
Please get the following log and send it to our support center.
 
$ DATASPIDER_HOME / server / logs / server.log
 
$ DATASPIDER_HOME / server / logs / server.log. <Half-width number>
 
Reference information
 
 
[DataSpider Servista] I want to confirm whether DataSpiderServer can be connected with Repository DB
 
・ Repository DB settings of DataSpider Studio
 
・CLI Console
 
・Details about the setting file(property reference)
 
・About the DataSpider Servista Log (Log Guide)
 
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