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[DataSpider Servista] DataSpider Studio sometime freezes when I display File Chooser
DataSpider Studio sometime freezes when I display File Chooser to download files using such as projects, mylogs, XML files for script executions, etc. Please tell me how to resolve this problem.
- Category :
Answer
In the past case, we had a case where it was possibly caused either by the installer that was used, the dll file of an OS, or the shortcut on a desktop. Please refer to the following for details:
■The installer that was used
In Version 2.4, when a client installs the client in an x64 environment using the x64 version installer, we got a report that the DataSpider Studio went down at File Chooser.
- Workaround
After uninstalling the x64, please install using the x86 version installer
- Supplementary
When installing the version 2.4 client on the Windows 7’s and the Windows Server 2008 R2’s x64 environments, only the x86 version is supported.
(Please refer to the README of each version for a supporting platform)
If you want to check if the installation used is x86, please check the installation log in the DataSpider Servista home directory. If "x86" is output in "os.arch", it is installed by the x86 version installer.
■Specific dll file
As a problem that occurs due to the environment-dependency, we got a report that DataSpider Studio froze due to an error in the Windows library (kernelbase.dll).
- Workaround
Please run DataSpider Studio in the XP compatible mode.
If you run the application in the XP compatibility mode, you can avoid the error because it will not be using the library (kernelbase.dll) that is creating the problem.
- Supplementary
Please check the following files for errors in kernelbase.dll:
$ DATASPIDER_HOME / server / bin / hs_err_pid $”Process ID”.log
*OS process ID is set to $”Process ID”. This is a multi-digit half-width number.
If "KERNELBASE.dll" is included under Stack in the above file, the above description applies. The following log is an example:
Stack: [0x,0x), sp=0x, free space=k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
C [KERNELBASE.dll+0x b]
(The rest is omitted.)
Half-width alphanumeric characters that differ depending on the environment are set in *.
■Shortcut on the OS Desktop
We got a report that if there is a shortcut to the OS desktop under the OS desktop when using 2.4 or earlier versions, File Chooser recursively read so the application will stop operating.
- Workaround
If there is a shortcut to a desktop under the OS desktop, please delete the shortcut to the desktop.