*Contents linked from this page might be in Japanese.

Our support service provides a product support service to our customers.

Therefore, we are able to assist you in inquiry regarding function, usage, and upon problem encounter, but we are unable to assist you for any personalized script development or trigger setup.

Instead of inquiring about how to carry out a user specific requirement on DataSpider Servista or whether it is executable, please inquire regarding with the product function.

Please be aware that upon function inquiry we would also need the follow information.

• Operation Check Result / Investigation Result

Please use DataSpider Servista based on your specific requirements and check to see whether the process is properly functional
　

If the process fails, please send up the process description and the test results.
"Process Description and Result" are the followings

• Script（Downloaded project or script specification form）
• Input Data
• Output Data （An image of result you are looking for）
• XML Log （A result log of the executed script that you have created）
• Other Restrictions（If you have any restrictions such as unable to use a certain function, etc.）

• Reason why the above information is necessary

Upon responding to investigation on function, we make sure to carryout an operation check.

At this time we need to have the process premise (connection destination, input data, required conversion, output data, etc.).
　
Above information varies depending on the process; therefore, it is difficult to obtain them all prior to the inquiry, but majority can be obtained from the process description of your trials.
　
If a particular function is not possible, then we would consider other functions that would meet your requirements and notify you if there is one, but please keep in mind that we would still need the information mentioned above.
　
From the reason mentioned above, in order to reply to your inquiry in a timely manner please provide us with your operation check result along with the inquiry.]
　
If you have an inquiry that does not pertain to support service, but instead regards to script creation assistant with specific requirement then please contact "DataSpider Servista Installation Assistance Service" for such case.

For more details, please refer to Reference Information
Reference Information

• DataSpider Servista Installation Assistance Service

https://www.appresso.com/servista/price/