Checking Support Agreement Conditions

You can check the contract status for maintenance at our myHULFT by the following method: Log into myHULFT *If you have not registered your login accou... 詳細表示

Need Product Updates Upon Updating the Maintenance Contract?

There are no necessary product updates correlating to maintenance updates. All functions of the product are available as before the update. 詳細表示

[DataSpider Servista] The requirements are freezed, but don’t know how to develop the script

*Contents linked from this page might be in Japanese. Our support service provides a product support service to our customers. Therefore, we are able t... 詳細表示

[DataSpider Servista] The mapping of Mapper are deviated from the copy destination of project folder

*Contents linked from this page might be in Japanese. ■Causes This is due to the known issue of Control No. DSS-7470. DSS-7470 When... 詳細表示

[DataSpider Servista] How long will I receive support for DataSpider Servista of version I am currently using?

*Contents linked from this page might be in Japanese. For Data Spider's support level, support cycle, and support level for each version, please refe... 詳細表示

[DataSpider Servista] Though script is edited with the designer, it is not reflected in the trigger

In DataSpider, the script edited by the designer and the script executed with the trigger are separately managed. If the script edited with designer is reg... 詳細表示

[DataSpider Servista] Checklist for When DataSpider Studio is Unresponsive

Table of Contents ・Points to check when you want to isolate the problem ・If you want to know the reasons why double check is required ・If you still cann... 詳細表示

[DataSpider Servista] About customers using Amazon Web Service adapter prior to DataSpider Servista 3.2

Upon upgrading to DataSpider Servista 3.2, you need to reissue your license file as well. For more details on how to reissue your license, please contact ... 詳細表示

[DataSpider Servista]　About customers using developer license prior to DataSpider Servista 2.4

Upon upgrading to DataSpider Servista 3.0 or to a later version, you would need to reissue your license file as well. For more details on how to reissue y... 詳細表示

[DataSpider Servista] How to verify when problem such as an error or decrease in response time have occurred.

If there is an error, please start your investigation from the error message description. *Please refer to FAQ No.24348 for how to investigate based off y... 詳細表示